Our conflict management course benefits individuals and teams who have to deal with conflict and difficult people in their workplace.

The course has modules suitable for participants who may deal with conflict with customers externally or internally or conflict within their own team.

The course is highly practical enabling delegates to learn through a range of training methods such as role play, skills practice, reflection and discussion.

At the end delegates will have a portfolio of knowledge and helpful solutions towards conflict management.

• To Identify and understanding the causes of conflict
• To Identify your own strategies for dealing with conflict
• To learn how power is used in conflict
• To explore strategies to manage conflict
• To learn assertiveness skills
• To learn negotiation skills
• To learn advanced listening skills
• To be able to deal effectively with difficult people
• To Identify danger signs
• To be able to record incidents and 'near misses'
• To be able to identify diversion techniques
• To be able to develop an action plan for handling conflict in the future

Consulting Skills Training is available as a 1 or 2 day course

• 1 Day Course: £255.00 per person +vat
• 2 Day Course: £325.00 per person +vat