Focus groups are a vital tool for quality & process improvement and staff development strategies. Often focus groups can identify areas to include in staff/customer surveys; improve staff motivation and morale; or generate creative ideas to problems or areas of improvement.

There are a range of skills needed by a facilitator and this two day Facilitating Focus Groups course will take delegates step by step through preparing and facilitating effective focus groups.

• Understand the benefits and uses for focus groups
• Develop the key skills of a facilitator
• Understand and effectively deal with group dynamics
• Prepare to facilitate a focus group
• Effectively facilitate a focus group

Facilitating Focus Groups Training is a 1 day course

• 2 Day Course: £325.00 per person +vat