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Irrespective of the sector or industry they work in, managers and staff increasingly have to deal with people who are angry, rushed, upset, frustrated, or even aggressive or abusive, and these can all be thrust upon you at once!
There are a number of options available if faced with such behaviour, including training, policies and procedures, security systems and protocols. However before you consider any of the above you should be able to undertake a Personal Safety Audit, reflect on its significance, and be able to carry out a comprehensive audit back in the workplace.
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